Frequently Asked Questions - FAQ
Getting To Know Us
1. What is Time For Change all about?
We're here to offer real-life support. Our wellness products are curated for support and a strong, intentional lifestyle. This is not just a store. It's a shift.
PRODUCT INFORMATION
2. What type of products do you offer?
We curate practical wellness products to everyday essentials that simplify your life. Minimal, useful, and intentional.
3. Are your products safe and tested?
Yes! Every product we stock is reviewed for functionality, comfort, and relevance. Many are used and experienced by our team and the worldwide market to ensure that they serve the intended purpose.
4. Do you restock or rotate products?
Yes! We'll be introducing new essential items every week to help support your lifestyle journey.
5. What if the product doesn't work for me?
We offer a 30-day money-back guarantee as long as the product is unused and returned in its original packaging. Wellness should feel like relief, not regret.
6. How do I know what to order?
Each product is perfectly curated to meet your essential lifestyle. If you're unsure, drop us a message, and we're happy to help you get the right fit.
SHIPPING & RETURNS
7. Do you ship internationally?
Yes! We currently ship globally. Full list available at checkout.
8. How long will my order take to arrive?
Orders are typically delivered within 3-7 working days, depending on your location. You'll receive a tracking number as soon as your order ships.
9. Can I return or exchange a product?
Orders are typically delivered within 3-7 working days, depending on your location. You'll receive a tracking number as soon as your order ships.
10. How do I track my order?
Order your ships, you'll get a tracking link via email. Still waiting? Just message us!
ACCOUNT & ORDER MANAGEMENT
11. Do I need an account to shop?
Nope! You can check out as a guest, but creating an account helps track orders, save favorites, and unlock early access to new drops.
12. How do I reset my password?
Click "Forgot Password?" on the login page and follow the instructions sent to your email.
13. I haven't received my confirmation email. What do I do?
Check your spam or promotion folder first. Still no luck? Email us, and we'll sort it out fast.
14. Can I change or cancel my order?
If your order hasn't shipped, yes! Email us within 2 hrs of placing your order, and we'll do our best to update or cancel it.
15. How can I contact customer support?
DM us! or email us directly. We respond within 24 hrs (often much faster)